The following service policies are only applicable to mainland China. For other countries and regions, please refer to the local service policies.
Specific application instructions: only supports products sold by MCHOSE from self-operated sales channels
1. Service Scope
This after-sales policy applies to the following products of the Mai from brand:
Keyboard: magnetic axis keyboard, customized keyboard;
Mouse: All models;
Headphones and speakers: including headphones, speakers;
Accessories products: including wire, key cap, shaft body, foot stickers, storage box, etc;
Only products purchased from official sources. Non-official purchase, second-hand resale, gifts and group purchase channels such as products are not applicable to this policy.
2. after-sales service content
15 days no reason to return
Within 15 days from the date of signing for the product, if the product is kept intact, the packaging, accessories and gifts (if any) are complete, the user can apply for a return without reason.
If the product is damaged or the secondary sales are affected due to user reasons, this policy does not apply.
Only change for 90 days without repair
Within 90 days from the date of signing for the product, if the main body and accessories of the product are indeed quality problems (non-human reasons) after testing, the user will provide replacement processing in a unified way.
Exchange Service Description:
This policy applies to the main body of the product and accessories (such as wire, receiver), does not include gifts;
Replacement products are the same products purchased by users, and are strictly tested to ensure compliance with factory functions and safety standards;
If the product is more than 90 days old but still within the warranty period, the after-sales service will be carried out according to the normal warranty policy (repair or parts replacement).
Service within warranty period
During the warranty period, free repair or replacement of parts will be provided for quality problems that are judged to be non-man-made damage.
Continuation of warranty after after-sales treatment
If the product after repair or replacement parts, the remaining warranty period is less than 90 days, will be extended to 90 days;
If the remaining warranty period exceeds 90 days, the original warranty period will continue to apply.
3. warranty period
| Product Category | Subclass Description | Warranty Period |
| Keyboard | Magnetic axis keyboard | 2 years |
| Mechanical Keyboard | 1 year | |
| Mouse | All models | 1 year |
| Headphones/Speakers | All models | 1 year |
| Accessories products | Wire, key cap, shaft body, etc. | 180 days |
Description of 4. logistics costs
| Service Type | Freight to bear |
| 15 days no reason to return | The user shall bear the return freight. |
| Only change for 90 days without repair | The company shall bear all freight charges (sent back to be paid by the user in advance) |
| Handling of other quality problems within the warranty period | The company shall bear all freight charges (sent back to be paid by the user in advance) |
| Out of warranty or non-quality issues | The user shall bear the return freight. |
5. out-of-warranty or non-warranty processing
The following situations are not covered by the warranty service:
The product exceeds the warranty period;
Purchase through unofficial channels or no valid proof of purchase;
Damage caused by improper use, including but not limited to external factors such as drop, liquid inlet, overpressure, short circuit, etc;
Faults caused by self-disassembly, modification, firmware writing, third-party maintenance, etc;
Non-functional problems such as appearance wear, key cap oiling, hand feeling change, and natural wear caused by usage habits;
Damage caused by force majeure (such as natural disasters, fires, earthquakes, lightning strikes, traffic accidents), etc.
In case of the above situation, the user will apply, and Mai will provide paid maintenance services (e. g. parts can be replaced) as appropriate, and inform the cost details, and the user can decide whether to accept it or not.
6. no guarantee
In addition to the express content of this policy, Mai never makes any other express or implied warranties with the products, including but not limited to any implied warranties of merchantability, fitness for a particular purpose or performance.
Limitation of 7. Liability
To the extent permitted by applicable law, Mai is not jointly and severally liable for any indirect loss, commercial loss, data loss or third party liability arising from the use of the product.
Our liability is limited to providing return, replacement or repair services for the faulty product. In no event will Mai's liability to the user exceed the actual purchase amount of the product.
Application of 8. Law and Statement of Rights
The purpose of this after-sales policy is to provide limited warranty support to the original purchase users of MCHOSE products, and the scope of application is limited to the original purchase channels in mainland China. This policy does not apply to resale products or products purchased through unauthorized channels.
This post-sale policy does not limit, exclude or terminate your rights under the the People's Republic of China Consumer Protection Act and other applicable laws. You may also enjoy other legal rights in the province or city where you live. If you need to know more, it is recommended that you consult the relevant laws and regulations on the protection of consumer rights and interests.
This after-sales policy is interpreted and applied in accordance with the laws of the original place of purchase of the product. To the extent permitted by law, MCHOSE reserves the right to interpret and revise this after-sales policy. Any distributors, agents, service personnel have no right to modify, expand or additional commitments to this policy.
If any provision of this Policy is found to be invalid, the legality and enforceability of the remaining provisions shall not be affected.